Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If something isn't right, here's how we'll make it right.
14-Day Window
From date of delivery
5–10 Working Days
Refund processing time
Full Replacement
For faulty or incorrect items
How to Return an Item
Follow these four simple steps to arrange your return.
Contact Us
Email allan@chainsupply.co.uk or call +44 1709 878 282 within 14 days of receiving your order to request a return authorisation.
Pack Your Items
Ensure items are unused, in their original packaging and in the same condition as received. Include your order number.
Send Goods Back
Return the goods to our Rotherham facility using a tracked delivery service. We recommend retaining your proof of postage.
Refund Processed
Once we receive and inspect the returned goods, your refund will be processed within 5–10 working days to your original payment method.
Eligible for Return
- Standard BS and ANSI roller chains (unused, in original packaging)
- Shaft mounted gear units returned in original condition
- Accessories and ancillary products in resaleable condition
- Items delivered in error or not matching your order
Non-Returnable Items
- Bespoke or custom manufactured chains (made to order)
- Items that have been installed, used or modified
- Products returned without original packaging
- Items returned outside the 14-day return window
Faulty or Incorrect Items
If you receive an item that is faulty, damaged in transit, or does not match your order, we will arrange a full replacement or refund at no additional cost to you. Please contact us within 14 days of delivery and provide details and photos where possible. We will arrange collection of the faulty goods at our expense.
Bespoke & Custom Manufactured Chains
Chains and products manufactured to custom specifications or bespoke orders are non-returnable and non-refundable, except in cases where the item is faulty or does not match the agreed specification. Please review your specifications carefully before placing a custom order. Our team is happy to assist prior to ordering — contact us to confirm your requirements.